Template: Harvard OCS
Rachel Torres
Austin, TX • (512) 555-4628 • rachel.torres@email.com • linkedin.com/in/racheltorres
Education
University of Texas at Austin2015–2017
M.S. Technology Commercialization
Texas A&M University2011–2015
B.S. Industrial Engineering
Experience
AppleFeb 2022–Present
Senior Program Manager, Austin, TX
- Manage a portfolio of 8 concurrent programs across Apple's Services division with combined budgets exceeding $25M.
- Coordinated the launch of a major platform feature involving 12 engineering teams across 4 time zones, delivering on time and under budget.
- Established a program governance framework adopted by 3 other divisions, reducing cross-team dependency conflicts by 50%.
- Led quarterly business reviews with VP-level stakeholders, synthesizing status across 40+ workstreams into executive-ready summaries.
Dell TechnologiesJun 2019–Jan 2022
Program Manager, Round Rock, TX
- Managed end-to-end delivery of Dell's cloud infrastructure migration program impacting 2,000+ internal users.
- Reduced program delivery timelines by 30% through implementation of SAFe Agile practices across 6 development teams.
- Built a risk management framework that identified and mitigated 85% of program risks before they impacted delivery milestones.
IBMAug 2017–May 2019
Project Manager, Austin, TX
- Delivered 4 enterprise software implementations for clients in financial services and healthcare with combined contract value of $8M.
- Managed project teams of 8–15 members including onshore and offshore resources across 3 countries.
Skills
Program Management: Cross-Functional Leadership, Roadmap Planning, Risk Management, Stakeholder Communication, Agile at Scale, OKR Frameworks
Tools: Jira, Asana, Confluence, Smartsheet, Notion, Miro, Google Workspace
Projects & Research
PMO Excellence
- Designed Apple's program management competency model and interview framework, now used for all TPM hiring across Services.
Activities & Certifications
- PMP — Project Management Professional
- SAFe 6 Program Consultant (SPC)
Summary
Strategic program manager with 7+ years orchestrating complex, cross-functional initiatives for technology companies. Expertise in scaling engineering programs, managing $20M+ budgets, and driving alignment across product, engineering, and business teams.